CIS-CSM Exam Labs & CIS-CSM Exams

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q172-Q177):

NEW QUESTION # 172
The available case types are: (Choose two.)

A. Product Support
B. Order
C. Support
D. Product

Answer: B,D

Explanation:
Reference:
customer-service-management/concept/manage-csm-case-types.html

NEW QUESTION # 173
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

A. Both portal question entry and Record Producer
B. Entering question in portal only
C. Record Producer only
D. None of the above

Answer: C

Explanation:
Explanation

NEW QUESTION # 174
What will be the state of a case after a customer rejects the solution proposed by an agent?

A. Solution Rejected
B. Open Most Voted
C. New
D. In Progress

Answer: B

NEW QUESTION # 175
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

A. False
B. True

Answer: B

NEW QUESTION # 176
How many outbound email accounts are supported in Customer Service Management?

A. Unlimited
B. Two
C. One
D. One per business service

Answer: C

Explanation:
Explanation

NEW QUESTION # 177
......

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