GCX-GCD Exam Prep - GCX-GCD Latest Exam Practice

Candidates who become Genesys GCX-GCD certified demonstrate their worth in the Genesys field. GCX-GCD certification is proof of their competence and skills. This is a highly sought after credential and it makes career advancement easier for the candidate. To become Genesys GCX-GCD Certified, you must pass the Genesys Cloud CX: Developer Certification (GCX-GCD) Exam. For this task, you need actual and updated GCX-GCD Questions.

Genesys GCX-GCD Exam Syllabus Topics:

Topic	Details
Topic 1	Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 2	Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
Topic 3	Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 4	Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 5	Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 6	Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 7	Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

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Genesys Cloud CX: Developer Certification Sample Questions (Q69-Q74):

NEW QUESTION # 69
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

A. Sales Script Template
B. Default Callback Script
C. Blank Script
D. Default Inbound Script
E. Default Outbound Script
F. Collection Script Template

Answer: B,C,D,E

Explanation:
When creating a new script in Genesys Cloud CX, if no additional templates have been created, the following default templates are available:
Blank Script: A script without any pre-configured components, providing a blank canvas for customization.

Default Callback Script: The default script that pops for callbacks. Use this script if you have not specified another script in Architect to run in response to an in-queue callback action.

Default Inbound Script: The default script that pops for inbound calls.

Default Outbound Script: A default script for outbound dialing. It contains a control for updating contact list fields. When you base a script on this template, you must select a contact list in the script's properties.
Otherwise, Scripter shows no edit fields.

NEW QUESTION # 70
Which type of request is sent to update all the participants' state to disconnected

A. PUT
B. PATCH
C. POST
D. GET

Answer: B

Explanation:
In Genesys Cloud CX, a PATCH request is used to update the state of all participants in a conversation to disconnected, allowing partial updates to the resource without replacing the entire object.

NEW QUESTION # 71
Which of the following statements are true? (Choose two.)

A. Genesys Cloud CX allows recording downloads using Platform Recording APIs.
B. Genesys Cloud CX allows cloud storage using integration.
C. Genesys Cloud CX does not allow integrations for cloud storage.
D. Genesys Cloud CX maintains the recordings and the metadata indefinitely.

Answer: A,B

Explanation:
Genesys Cloud CX provides Platform Recording APIs that enable users to download recordings programmatically. This allows for efficient retrieval and management of recorded interactions.
Genesys Cloud CX supports integrations with cloud storage services, such as AWS S3, allowing organizations to store recordings externally. This facilitates bulk downloading and long-term storage of recordings.

NEW QUESTION # 72
Which of the following applies to the Notifications API?

A. The ping messages are for topic subscriptions.
B. There is noping message for Notification APIs.
C. The ping/pong messages will tell you if the socket is dropped or not.
D. The ping message will tell you if the authentication token is expired or not.

Answer: C

Explanation:
In the Genesys Cloud CX Notifications API, ping/pong messages are used to check the healthof the WebSocket connection. These messages help detect if the socket is still open or if it has been dropped, enabling appropriate client-side handling.

NEW QUESTION # 73
For updating a user in Genesys Cloud CX which HTTP method must be used?

A. PATCH
B. POST
C. DELETE
D. TRACE

Answer: A

Explanation:
In Genesys Cloud CX, the PATCH HTTP method is used to update an existing user's information. This method allows partial updates, meaning you can modify specific user attributes without affecting the rest of the user data.

NEW QUESTION # 74
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